Refund and Returns Policy

Registered in the State of Illinois, USA
UltimoFashions.com is committed to providing high-quality apparel and a professional,
transparent shopping experience. We encourage all customers to review the following Return,
Exchange, and Refund Policy before placing an order. This policy is designed to comply with the
Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505), federal e
commerce regulations, and the requirements of our payment processor, including Stripe.

1. General Policy Overview
   Because many of our garments are handcrafted or produced specifically for each order, we take
   care to verify sizing and order details before manufacturing begins. A size-confirmation email is
   sent to every customer immediately after an order is placed. Production begins only after we
   receive your confirmation. Our fitting support team is available via email and phone to help
   ensure measurements are accurate and that you receive the best possible fit.
   This process significantly reduces sizing-related issues; however, we understand that returns
   may occasionally be necessary.
2. Eligibility for Returns and Exchanges
   2.1 Defective or Damaged Items
   If you receive an item that is defective or damaged upon arrival, UltimoFashions.com will accept
   a return or provide an exchange at no additional shipping cost to you.
   Customers must notify us within 30 days of delivery and provide photos of the defect or
   damage.
   2.2 Standard-Size Items (Sizing Issues)
   If a customer orders a standard size and wishes to return or exchange it due to incorrect size
   selection, the customer is responsible for round-trip shipping costs (original shipping plus
   return shipping).
   For refunds, outbound shipping costs will be deducted from the refund even when “free
   shipping” was offered.
   2.3 Condition of Returned Items
   Returned items must meet all of the following requirements:

• Unworn, unused, and in original condition
• All tags attached
• Original packaging included
• Free of odors, stains, alterations, or physical damage
  Items not meeting these requirements will not be eligible for a refund or exchange.
  2.4 Custom-Made, Made-to-Measure, and Personalized Items
  Custom-made items, made-to-measure garments, or products produced according to customer
  provided measurements or customization instructions are non-returnable and non-refundable.
  These items are made exclusively for you and cannot be resold.
  2.5 Promotional, On-Sale, or Special-Order Items
  Items purchased during promotions, clearance sales, or special-order items made on demand
  are not eligible for return or exchange.
  2.6 Distressed Leather and Specialty Finishes
  Products made from distressed leather or intentionally aged materials may exhibit variations
  such as uneven texture, worn edges, or color shading. These characteristics are intentional and
  do not qualify as defects.

1. Return Window
   Returns are accepted within 30 calendar days of the original delivery date.
   Returns requested after the 30-day period cannot be accepted.
2. Shipping Costs and Refund Deductions

• For non-defective returns (wrong size, changed mind, dislike of appearance), the
  customer must pay both-way shipping.
• If a refund is issued, outbound shipping costs— including orders advertised with “free
  shipping”—will be deducted from the refund amount.
• Shipping, packaging, and handling charges are not refundable for reasons such as “did
  not like the item,” “changed my mind,” or “wrong size selected.”

1. Illinois State Consumer Law Reference
   In Illinois, retailers are not legally required to accept returns or offer refunds unless the item is
   defective, not as described, or the store’s stated policy provides these rights.
   Under the Illinois Consumer Fraud and Deceptive Business Practices Act:

• Stores must clearly disclose their return policy.
• If the policy is properly disclosed, the terms of that policy govern the customer’s right to
  a refund.
• A buyer’s right to return goods is determined by the terms of the contract created at the
  time of sale.
  By purchasing from UltimoFashions.com, the customer agrees to the terms of this Return and
  Exchange Policy.

1. Exceptions and Customer Accommodations
   While we must adhere to these guidelines to ensure fair and consistent handling of all
   transactions, UltimoFashions.com values customer satisfaction.
   In rare circumstances, and at our sole discretion, we may offer alternative resolutions, such as:

• Discounted replacements
• Referral codes
• Store credit
  Such accommodations are discretionary and not guaranteed.

1. Customer Responsibility for Accurate Measurements
   Before ordering a custom-made or made-to-measure product, customers are strongly
   encouraged to verify all body measurements thoroughly.
   Incorrect measurements or failure to confirm sizing does not qualify an order for cancellation,
   refund, or return.
2. Contact Information
   For any return inquiries or to initiate a return request, please contact:
   UltimoFashions.com – Customer Support
   Email: sales@ultimofashions.com
   Phone: 773-200-4792