Shipping Policy

This Shipping Policy explains how orders are processed, manufactured, shipped, and delivered
when you purchase from UltimoFashions.com (“we,” “us,” “our”). By placing an order on the
Site, you agree to the terms outlined below.

1. Order Processing Time
   1.1 Standard Items
   Orders for in-stock or standard-size items typically require 4–6 business days for processing
   before shipment.
   1.2 Custom-Made, Made-to-Measure & Print-on-Demand Items
   Custom leather jackets, made-to-measure garments, and print-on-demand products require
   additional production time.
   Approximate timelines:

• Custom Leather Jackets: 6–15 business days
• Made-to-Measure Items: 6–15 business days
• Print-on-Demand Apparel: 3–7 business days
  Production begins after size or content confirmation has been received from the customer.
  These timelines are estimates and may vary based on order complexity, workload, raw material
  availability, or holiday periods, we shall update our customers about the timelines.

1. Shipping Methods & Delivery Timeframes
   Ultimo Fashions ships orders worldwide using trusted carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Local courier partners (for certain regions)
  Estimated Delivery Times After Dispatch:
• United States: 3–8 business days
• Canada: 5–12 business days
• United Kingdom & Europe: 4–10 business days
• Australia & New Zealand: 7–12 business days
• Rest of the World: 8–20 business days
  Delivery times are estimates and cannot be guaranteed due to factors outside our control,
  including:
• Carrier delays
• Customs processing
• Weather conditions
• Political or logistical disruptions

1. Shipping Rates
   Shipping costs are calculated at checkout and vary based on:

• Destination
• Shipping method selected
• Weight and dimensions of items
  However we offer free shipping for some items, which will be clearly advertised on our site.

1. International Shipping, Duties & Taxes
   4.1 Customs Duties and Import Taxes
   International customers are responsible for:

• Customs duties
• Import taxes
• VAT or GST (where applicable)
• Brokerage or handling fees charged by local authorities
  These charges are not included in product prices or shipping fees and must be paid by the
  recipient upon delivery.
  We cannot estimate or control these charges and recommend contacting your local customs
  office for details.
  4.2 Customs Clearance Delays
  Customs inspections may delay delivery.
  Ultimo Fashions is not responsible for:
• Delays caused by customs
• Packages held for inspection
• Local import restrictions or regulations
  If customs refuses entry or the customer declines to pay duties, shipping fees are non
  refundable.

1. Order Tracking
   When your order ships, you will receive:

• An email confirmation and
• A tracking number
  Tracking may take up to 24–48 hours to update depending on the carrier.

1. Address Accuracy & Undeliverable Packages
   It is the customer’s responsibility to provide an accurate, complete shipping address.
   UltimoFashions.com is not liable for orders that are:

• Delivered to an incorrect address entered by the customer
• Returned due to unsuccessful delivery attempts
• Lost due to incomplete or inaccurate delivery details
  If an order is returned as undeliverable:
• The customer may choose to reship the item by paying a reshipping fee
• Shipping fees from the original order are not refundable

1. Shipping Liability & Risk of Loss
   Risk of loss transfers to the customer once the carrier delivers the package.
   Ultimo Fashions is not responsible for:

• Lost or stolen packages after delivery
• Packages marked as “delivered” by the carrier
• Theft or misplacement at the delivery location
  Customers should contact the carrier directly if a delivered package is missing.
  For high-value orders, we recommend selecting a shipping method with insurance or signature
  confirmation.

1. Delayed or Missing Shipments
   If your order does not arrive within the estimated timeframe:

• Please check tracking status
• Contact the carrier directly
• Notify our support team so we may assist
  Please note:
  Carriers require investigation periods (often 7–15 business days) before a lost package claim
  can be processed.
  Ultimo Fashions will support you through the investigation but cannot issue refunds until the
  carrier concludes the claim.

1. Pre-Orders & Special-Order Items
   If an item is marked as pre-order or made on demand, shipping timelines will be clearly stated
   on the product page. By purchasing, you agree to the extended timeline.
2. Partial Shipments
   Orders containing multiple items may ship in separate packages depending on:

• Production timelines
• Inventory availability
• Shipping efficiency
  You will receive tracking details for each shipment.

1. Fraud Prevention & Verification (Stripe & PayPal Compliance)
   To comply with Stripe’s payment verification and fraud-prevention requirements:

• Large or high-value orders may require identity or address verification
• Orders flagged as suspicious may be delayed or canceled
• We reserve the right to contact customers for confirmation
  Shipping cannot proceed until verification is complete if requested. The same goes for PayPal.

1. Contact Information
   For shipping-related questions or support:
   UltimoFashions.com – Shipping Support
   Email: support@ultimofashions.com